tag:status.primexbt.com,2005:/historyPrimeXBT Trading Platform Status - Incident History2024-03-28T15:47:19ZPrimeXBT Trading Platformtag:status.primexbt.com,2005:Incident/201838572024-03-09T08:58:36Z2024-03-09T08:58:36ZScheduled Maintenance on Saturday, March 9th, 2024<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>08:58</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.</p><p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>10:47</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a scheduled maintenance on Saturday, March 9th, 2024. The maintenance will start at 07:00 UTC and will take up to 3 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available on the account once the maintenance is finished.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/200463462024-02-22T11:15:19Z2024-02-22T11:15:19ZMessages cannot be sent via support chat messenger<p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>11:15</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>22</var>, <var data-var='time'>08:14</var> UTC</small><br><strong>Identified</strong> - We observe issues with our support chats. Messages in new chats are not delivered to our support team.<br />If you need to contact support while we are working on this issue, please send a message to email support@help.primexbt.com, or continue one of your older chats with support instead of opening a new one.</p>tag:status.primexbt.com,2005:Incident/199196582024-02-06T09:43:36Z2024-02-06T09:45:50ZTrading platform accessibility issues<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>09:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>08:50</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>07:56</var> UTC</small><br><strong>Investigating</strong> - We observe accessibility issues to PrimeXBT trading platform. We have taken the trading platform offline for a short maintenance to address the issues. Our team is working on restoring access to the platform as soon as possible.<br /><br />We will update the status as soon as the problem is permanently resolved.</p>tag:status.primexbt.com,2005:Incident/192062312023-11-25T10:24:03Z2023-11-25T10:24:03ZScheduled Maintenance on November 25th, 2023<p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>10:24</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>09:40</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed. The platform is operational now.<br /><br />We are currently verifying the updated components to confirm optimal system performance.</p><p><small>Nov <var data-var='date'>25</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>22:49</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a scheduled maintenance on Saturday, November 25th, 2023. The maintenance will start at 7:00 UTC and will take up to 3 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available on the account once the maintenance is finished.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/188244742023-10-17T18:00:07Z2023-10-17T18:03:59ZCopy-trading module outage<p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>15:45</var> UTC</small><br><strong>Monitoring</strong> - We have completed recovery after the incident that caused the liquidation of Strategies on October 17th, 2023.<br /><br />Strategies affected by the incident have been successfully restored. Followings of the strategies have been restored as well.<br /><br />If there were open positions on a trading account of a strategy before the incident, they have also been restored. Please note that if there were a fee for closing and re-opening positions, it has been fully compensated: you can see the compensation as an ‘Adjustment’ type of deposit on Strategy’s Account statement. This ensures that the strategy equity and its Profit % remain the same.<br /><br />However, pending orders (Stop and Limit) and position protection orders (Take Profit and Stop Loss) were not restored. If you're a strategy manager, please review your strategy account, attach required protection orders to open positions, and place stop and limit orders as your trading strategy requires.<br /><br />We apologise for the trouble caused by the incident. If you have further questions regarding your trading Strategies or Followings, please contact our 24/7 support in live chat or at support@help.primexbt.com</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>10:37</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Oct <var data-var='date'>17</var>, <var data-var='time'>08:40</var> UTC</small><br><strong>Investigating</strong> - An incident with Copy-trading module caused the closure of active copy-trading strategies. <br /><br />Because of the incident, the following facilities have been taken offline for investigation and maintenance:<br />- Copy-trading module<br />- In-wallet Exchange<br /><br />'Total funds' summary will not be shown on the main page of the account until the incident is resolved, because it includes funds in copy-trading strategies and followings. Indications of wallet and trading account balances are not affected.<br /><br />Our team working to restore the closed strategies as soon as possible.<br /><br />We will update as more information becomes available.</p>tag:status.primexbt.com,2005:Incident/186418972023-09-29T12:14:12Z2023-09-29T12:21:46ZTrading Platform Accessibility Issues<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>12:14</var> UTC</small><br><strong>Resolved</strong> - The issue has been resolved. The trading platform is fully accessible now</p><p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>11:46</var> UTC</small><br><strong>Investigating</strong> - We observe accessibility issues to PrimeXBT trading platform. We have taken the trading platform offline for a short maintenance to address the issues. Our team is working on restoring access to the platform as soon as possible.<br /><br />We will update the status as soon as the problem is permanently resolved.</p>tag:status.primexbt.com,2005:Incident/185433012023-09-19T08:25:11Z2023-09-19T08:31:53ZMaintenance of Crypto Futures trading platform on Sep. 19, 2023<p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:25</var> UTC</small><br><strong>Completed</strong> - The maintenance of Crypto Futures platform has been completed</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:19</var> UTC</small><br><strong>Update</strong> - Maintenance of Global Markets trading platform has been finished. Crypto Futures platform is under maintenance.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>08:10</var> UTC</small><br><strong>Update</strong> - Global Markets trading platform is under unscheduled maintenance. The maintenance of Global Markets is expected to be finished in 15 minutes.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>07:55</var> UTC</small><br><strong>In progress</strong> - Maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>19</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Scheduled</strong> - Crypto Futures trading platform will undergo an unscheduled maintenance on Sep. 19, 2023. The maintenance will start at 08:00 UTC and will take up to 30 minutes.<br /><br />During the maintenance period Crypto Futures trading terminal will not be available. Transfers between Wallet and Crypto Futures tradings accounts will be declined.<br /><br />Open positions on margin Crypto Futures accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Global Markets trading will not be affected by the maintenance and will be fully available. <br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.</p>tag:status.primexbt.com,2005:Incident/185355892023-09-18T15:03:19Z2023-09-18T15:05:32ZScheduled Maintenance on September 18th, 2023 at 14:35 UTC<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>15:03</var> UTC</small><br><strong>Completed</strong> - Maintenance is being rescheduled now. We will notify about the rescheduled maintenance additionally.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:35</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a short maintenance on Monday, September 18th, 2023. The maintenance will start at 14:35 UTC and will take around 10 minutes.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available on the account once the maintenance is finished.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/178237522023-07-11T16:03:30Z2023-07-11T16:03:31ZWithdrawals over TRON network (TRC-20) may be delayed<p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - We have completed checks of the TRON network withdrawal processing. All pending TRC-20 withdrawals due today have been processed and released.</p><p><small>Jul <var data-var='date'>11</var>, <var data-var='time'>12:37</var> UTC</small><br><strong>Identified</strong> - Following the TRON network upgrade (Periander upgrade), PrimeXBT is additionally verifying and monitoring withdrawals over the TRON network (TRC-20) to ensure a smooth transition and safety of clients’ transactions after the network upgrade.<br /><br />Due to the additional verification, withdrawals over the TRON network (TRC-20) may be delayed on Tuesday, July 11th, 2023.<br /><br />Withdrawals over other blockchains - Bitcoin, Ethereum (ERC-20), BSC (BEP-20), - and deposits over all blockchains are not affected by this additional check.<br /><br />We will notify additionally once the verification is completed.</p>tag:status.primexbt.com,2005:Incident/175876062023-06-17T08:39:22Z2023-06-17T08:39:22ZScheduled Maintenance on Saturday, June 17th, 2023<p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>08:11</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed. The platform is operational now.
<br />We are currently verifying the updated components to confirm optimal system performance.</p><p><small>Jun <var data-var='date'>17</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>15</var>, <var data-var='time'>22:55</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a scheduled maintenance on Saturday, June 17th, 2023. The maintenance will start at 6:00 UTC and will take up to 2 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available on the account once the maintenance is finished.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/175044452023-06-08T19:14:43Z2023-06-08T19:14:43ZBEP-20 deposits and withdrawals delayed<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>19:14</var> UTC</small><br><strong>Resolved</strong> - We have finished extended monitoring of the BEP-20 deposits and withdrawals and confirmed the system's optimal performance.</p><p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>07:36</var> UTC</small><br><strong>Monitoring</strong> - All pending deposits and withdrawals have been processed. New deposits are processed without delays now. We are monitoring the system to ensure its optimal performance.</p><p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>18:31</var> UTC</small><br><strong>Identified</strong> - There are delays with processing BEP-20 deposits and withdrawals (transfers over the BSC blockchain):<br /><br />* Some users may experience delays with processing their withdrawals over the BSC blockchain.<br />* Crediting BEP-20 token deposits over the BSC blockchain is delayed for recent deposits.<br /><br />Deposits and withdrawals over other blockchains: Bitcoin, Ethereum (ERC-20), Tron (TRC-20) – are unaffected.<br /><br />Please be assured that your funds are safe. All pending deposits will be credited to user accounts, and delayed withdrawals will be released once our team resolves the processing issue.<br /><br />Our team is working on resolving the issue as soon as possible. We will post further updates as soon as there is additional information.</p>tag:status.primexbt.com,2005:Incident/174295682023-05-31T09:46:50Z2023-05-31T09:46:50ZCloudflare Network Performance Issues in APAC region<p><small>May <var data-var='date'>31</var>, <var data-var='time'>09:46</var> UTC</small><br><strong>Resolved</strong> - Cloudflare reported the incident with their infrastructure as resolved. We confirm that PrimeXBT site is fully accessible in APAC and SAM regions</p><p><small>May <var data-var='date'>31</var>, <var data-var='time'>07:45</var> UTC</small><br><strong>Identified</strong> - Cloudflare reported network performance issues in the APAC (Asia-Pacific) and SAM (South American) regions as of May 31, 2023 - 07:32 UTC. PrimeXBT utilizes Cloudflare infrastructure to provide access to the trading platform globally. Because of the incident, our users in the APAC region may experience issues loading the web version of the platform.<br /><br />If you experience issues loading the web version of the platform, we recommend using PrimeXBT mobile app to access your account.<br /><br />We are monitoring the situation with Cloudflare services</p>tag:status.primexbt.com,2005:Incident/168392002023-04-12T22:40:12Z2023-04-12T23:01:06ZSuspension of deposits and in-wallet Exchange for Ethereum Shanghai upgrade<p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>22:40</var> UTC</small><br><strong>Completed</strong> - Processing of ETH and ERC-20 token deposits has been resumed.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>22:20</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'>12</var>, <var data-var='time'>22:20</var> UTC</small><br><strong>Scheduled</strong> - The Shanghai upgrade of Ethereum mainnet is expected to be implemented on Wednesday April 12, 2023 around 22:27 UTC.<br /><br />PrimeXBT will take the following measures to maintain the safety of user’s funds during the upgrade:<br /><br />1. Processing of deposits for ETH and ERC-20 tokens will be suspended for short period of time on Wednesday April 12, 2023 around 22:20 UTC.<br /><br />2. In-Wallet Exchange will not be available for ETH for about an hour during the upgrade time.<br /><br />Please take it into account when planning ETH or ERC-20 asset deposits on PrimeXBT for the duration of the upgrade.</p>tag:status.primexbt.com,2005:Incident/167640152023-04-08T14:54:48Z2023-04-08T14:54:48ZScheduled Maintenance on Saturday, April 8th, 2023<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>14:54</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>08:39</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed. The platform is operational now.
<br />We are currently verifying the updated components to confirm optimal system performance.</p><p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Apr <var data-var='date'> 5</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Scheduled</strong> - The trading platform will undergo a scheduled maintenance on Saturday, April 8th, 2023. The maintenance will start at 6:00 UTC and will take up to 3 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available on the account once the maintenance is finished.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/166885462023-03-29T16:03:51Z2023-03-29T16:03:51ZPrice quotes are being delayed<p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>16:03</var> UTC</small><br><strong>Resolved</strong> - We have finished extended monitoring of the platform performance. The platform's fully operational status is confirmed.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:49</var> UTC</small><br><strong>Monitoring</strong> - The issue with the price quotes feed has been resolved. We are monitoring the platform to ensure its performance.</p><p><small>Mar <var data-var='date'>29</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Investigating</strong> - We are currently observing an issue with price quotes from one of our liquidity providers. The price quotes are being delayed for Forex and CFDs instruments.<br /><br />Because of the issue, users may experience order execution rejections due to missing quotes.<br /><br />We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time</p>tag:status.primexbt.com,2005:Incident/166097272023-03-22T21:19:55Z2023-03-22T21:20:31ZLogging in to accounts may take longer than usual. Charts in mobile app are not loading<p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>21:19</var> UTC</small><br><strong>Resolved</strong> - The incident has been confirmed to be resolved</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:23</var> UTC</small><br><strong>Monitoring</strong> - The issue with charts in the mobile app has been fixed. The platform is fully operational now.<br />We are monitoring it to ensure the optimal performance of the platform.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:05</var> UTC</small><br><strong>Update</strong> - Issue with account logins has been resolved.<br /><br />We continue looking into the mobile app chart loading issue.<br />We recommend switching temporarily to the web version of the platform to access charts: https://primexbt.com/my</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Mar <var data-var='date'>22</var>, <var data-var='time'>18:15</var> UTC</small><br><strong>Investigating</strong> - Platform is currenlty experiencing issues with processing account logins. It may take longer time to log in to account after entering password.<br /><br />In addition, users of iOS and Android mobile apps may have issues with chart loading in the app. It does not affect trading.<br /><br />We are looking into it.<br /><br />Meanwhile, we recommend waiting up to 1 minute after entering password and pushing 'Log in' button before taking another attempt if you have not been logged in immediately.<br /><br />We also recommend to temporarily switch from the mobile app to the web version of the platform to access charts: https://primexbt.com/my</p>tag:status.primexbt.com,2005:Incident/161356172023-02-14T15:57:06Z2023-02-14T15:57:06ZPrice quotes are being delayed for Crypto markets<p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>15:57</var> UTC</small><br><strong>Resolved</strong> - Extended monitoring has been finished. The issue with the price quotes is confirmed to be resolved</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:56</var> UTC</small><br><strong>Monitoring</strong> - The price quote feed has been restored for all instruments. We are monitoring the system to ensure its optimal performance</p><p><small>Feb <var data-var='date'>14</var>, <var data-var='time'>11:27</var> UTC</small><br><strong>Investigating</strong> - We are currently observing an issue with price quotes for Crypto markets from one of our liquidity providers. The price quotes may be delayed.<br /><br />Forex, Indices, and Commodities markets are not affected by this outage.<br /><br />Because of the issue, users may experience order execution delays or rejections when trading Crypto markets due to missing quotes.<br /><br />We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time</p>tag:status.primexbt.com,2005:Incident/160070782023-02-04T09:41:55Z2023-02-04T09:41:55ZScheduled Maintenance on Saturday, Feb 4th, 2023<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>09:41</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed. The platform is operational now.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>14:28</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a scheduled maintenance on Saturday, February 4th, 2023. The maintenance will start at 7:00 UTC and will take up to 3 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available on the account once the maintenance is finished.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/146963772022-12-10T09:29:46Z2022-12-10T09:29:46ZScheduled Maintenance on Saturday, December 10th, 2022<p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>09:29</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>09:12</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed. The platform is operational now.
<br />We are currently verifying the updated components to confirm optimal system performance.</p><p><small>Dec <var data-var='date'>10</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>22:42</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo scheduled maintenance on Saturday, December 10th, 2022. The maintenance will start at 07:00 UTC and will take up to 4 hours.<br /><br />During the maintenance period, PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available on the account once the maintenance is finished.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/120087532022-10-15T17:00:53Z2022-10-15T17:00:53ZScheduled Maintenance on Saturday, October 15th, 2022<p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>17:00</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>16:09</var> UTC</small><br><strong>Update</strong> - The issue with the price quotes feed has been resolved. The platform is operational now.<br /><br />We continue monitoring and verifying the updated components to confirm optimal system performance.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>16:07</var> UTC</small><br><strong>Update</strong> - We are currently observing an issue with price quotes from one of our liquidity providers. The price quotes are being received with significant delays.
<br />
<br />Because of the issue, users may experience order execution delays or rejections due to missing quotes.
<br />
<br />We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>15:50</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed. The platform is operational now.
<br />We are currently verifying the updated components to confirm optimal system performance.</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>15:01</var> UTC</small><br><strong>Update</strong> - We have extended maintenance by another hour to complete all necessary procedures. The maintenance is now expected to be finished by 16:00 UTC. We will provide updates as necessary</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>14:08</var> UTC</small><br><strong>Update</strong> - Scheduled maintenance has been extended by an additional hour to complete the final data integrity checks. We expect it to be finished by 15:00 UTC. We will provide updates as necessary</p><p><small>Oct <var data-var='date'>15</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>14</var>, <var data-var='time'>07:50</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a scheduled maintenance on Saturday, October 15th, 2022. The maintenance will start at 07:00 UTC and will take up to 7 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Incoming deposits sent during the maintenance will be accepted and available in the account once the maintenance is finished.<br /><br />Withdrawals requested before the maintenance may be delayed if the maintenance is not finished by 14:00, in which case they will be released after the maintenance.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/111521982022-09-16T15:22:46Z2022-09-16T15:22:46ZPrice bars are missing on the charts for the period of 11:49 to 13:10 UTC on Sep 16th, 2022<p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>15:22</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>14:40</var> UTC</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Sep <var data-var='date'>16</var>, <var data-var='time'>11:50</var> UTC</small><br><strong>Investigating</strong> - We are currently observing issues with the following services:<br />- Charting on margin trading accounts: price bars are not being loaded since 11:49 UTC time on Sep 16th, 2022.<br />- Trading account balances may not be displayed on the Main account page for some users, although the balance is available and displayed correctly in the trading terminal. <br /><br />Execution of trading orders is not affected by this issue. <br /><br />We are aware of the issue and are currently working to restore the service as soon as possible. We are looking into it as a priority and should fix it in the nearest time</p>tag:status.primexbt.com,2005:Incident/110579792022-09-05T16:16:43Z2022-09-05T16:16:43ZProcessing of TRC-20 transactions suspended (deposits and withdrawals)<p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>Resolved</strong> - We have resolved the issue that caused TRC-20 deposit delays.<br /><br />All pending deposits of TRC-20 tokens have been processed and the funds have been credited to the clients' wallets.<br /><br />New deposits via Tron network are processed without delays now.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>15:38</var> UTC</small><br><strong>Identified</strong> - All pending withdrawals via Tron network (TRC-20) have been processed.<br /><br />We are working on processing pending TRC-20 deposits. We will notify additionally once the processing of TRC-20 deposits is fully resumed.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>14:09</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'> 5</var>, <var data-var='time'>14:03</var> UTC</small><br><strong>Investigating</strong> - Dear clients,<br /><br />Please be informed that deposits and withdrawals via Tron network have been suspended temporarily.<br />Also, there may be delays with processing of deposits already sent to PrimeXBT via Tron network. <br /><br />We are working to resolve the issue as soon as possible and will notify additionally once the processing of TRC-20 deposits is fully resumed.<br /><br />Please be assured that your funds are safe.<br />Pending deposits of TRC-20 tokens will be processed and the funds will be credited to account wallets once the processing is resumed. Pending withdrawals via Tron network will be processed and released once the processing is resumed.</p>tag:status.primexbt.com,2005:Incident/102089042022-06-11T22:43:07Z2022-06-11T22:43:07ZAccessibility issues<p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>22:43</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>11</var>, <var data-var='time'>22:41</var> UTC</small><br><strong>Update</strong> - The platform performance issues have been successfully addressed and fixed. The platform is fully operational now.<br /><br />In-wallet Currency Exchange service remains under maintenance until further notice. We are working on bringing it online as soon as possible.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>17:43</var> UTC</small><br><strong>Update</strong> - We have fixed the issue with internal transfers between account Wallets and Margin accounts.<br /><br />We continue working on fixing the rest of the issues with the platform performance</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>02:41</var> UTC</small><br><strong>Update</strong> - We are continuing to work on a fix for this issue.</p><p><small>Jun <var data-var='date'>10</var>, <var data-var='time'>02:40</var> UTC</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'> 9</var>, <var data-var='time'>23:03</var> UTC</small><br><strong>Investigating</strong> - We observe performance issues with the PrimeXBT platform:<br /><br />- Internal transfers between account Wallets and Margin accounts may be delayed.<br /><br />- In-wallet Exchange service may be unavailable temporarily. If you received an error trying to exchange cryptocurrencies with the service, we recommend repeating an attempt in a few minutes.<br /><br />- Users may be unable to claim a reward for completing qualifying tasks. All users will be able to claim earned rewards once the issue is resolved.<br /><br />Our team is working on restoring the performance of the platform as soon as possible. All client funds are safe and unaffected.<br /><br />We will update the status as soon as the issue is permanently resolved.</p>tag:status.primexbt.com,2005:Incident/101335052022-06-04T08:16:54Z2022-06-04T08:16:54ZScheduled Maintenance on Saturday, June 4th, 2022<p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>08:16</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed. The platform is operational now.
<br />We are currently verifying the updated components to confirm optimal system performance.</p><p><small>Jun <var data-var='date'> 4</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'> 2</var>, <var data-var='time'>16:39</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a scheduled maintenance on Saturday, June 4th, 2022. The maintenance will start at 07:00 UTC and will take up to 3 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>tag:status.primexbt.com,2005:Incident/100353222022-05-21T11:01:39Z2022-05-21T11:01:39ZScheduled Maintenance on Saturday May 21st, 2022<p><small>May <var data-var='date'>21</var>, <var data-var='time'>11:01</var> UTC</small><br><strong>Completed</strong> - We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>10:10</var> UTC</small><br><strong>Verifying</strong> - The scheduled maintenance has been completed. The platform is operational now.
<br />We are currently verifying the updated components to confirm optimal system performance.</p><p><small>May <var data-var='date'>21</var>, <var data-var='time'>07:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>May <var data-var='date'>20</var>, <var data-var='time'>08:32</var> UTC</small><br><strong>Scheduled</strong> - Dear PrimeXBT users,<br /><br />The trading platform will undergo a scheduled maintenance on Saturday, May 21st, 2022. The maintenance will start at 07:00 UTC and will take up to 6 hours.<br /><br />During the maintenance period PrimeXBT users will not be able to log into their accounts.<br /><br />Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.<br /><br />Please take this into account when planning your trading at PrimeXBT.<br /><br />Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance.<br />Subscribe your email to the status page to receive a notification upon maintenance completion.</p>