Dear users, platform maintenance has been completed. Thank you for your patience.
Posted 26 days ago. Aug 23, 2019 - 22:43 UTC
The issue has been succesfully identified. All unaffected users can now access the platform. All users with orders executed (or liquidations) during the trading engine disruption will not be able to access the account until all positions / orders are restored and compensations take place.
Posted 26 days ago. Aug 23, 2019 - 10:12 UTC
This incident affected: Prime XBT Trading Platform (Trading, Deposits and Withdrawals, Client Account Info) and Mobile app.