Monitoring - All pending deposits and withdrawals have been processed. New deposits are processed without delays now. We are monitoring the system to ensure its optimal performance.
Jun 08, 2023 - 07:36 UTC
Identified - There are delays with processing BEP-20 deposits and withdrawals (transfers over the BSC blockchain):
* Some users may experience delays with processing their withdrawals over the BSC blockchain. * Crediting BEP-20 token deposits over the BSC blockchain is delayed for recent deposits.
Deposits and withdrawals over other blockchains: Bitcoin, Ethereum (ERC-20), Tron (TRC-20) – are unaffected.
Please be assured that your funds are safe. All pending deposits will be credited to user accounts, and delayed withdrawals will be released once our team resolves the processing issue.
Our team is working on resolving the issue as soon as possible. We will post further updates as soon as there is additional information.
Jun 07, 2023 - 18:31 UTC
Web Trading Platform
?
Operational
90 days ago
99.97
% uptime
Today
Margin Trading
?
Operational
90 days ago
99.97
% uptime
Today
Copy-trading module
?
Operational
90 days ago
99.97
% uptime
Today
In-wallet Currency Exchange
?
Operational
90 days ago
99.98
% uptime
Today
Mobile app for margin trading
?
Operational
90 days ago
99.99
% uptime
Today
Deposits and Withdrawals
?
Operational
90 days ago
99.81
% uptime
Today
Main Site
?
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Cloudflare reported the incident with their infrastructure as resolved. We confirm that PrimeXBT site is fully accessible in APAC and SAM regions
May 31, 09:46 UTC
Identified -
Cloudflare reported network performance issues in the APAC (Asia-Pacific) and SAM (South American) regions as of May 31, 2023 - 07:32 UTC. PrimeXBT utilizes Cloudflare infrastructure to provide access to the trading platform globally. Because of the incident, our users in the APAC region may experience issues loading the web version of the platform.
If you experience issues loading the web version of the platform, we recommend using PrimeXBT mobile app to access your account.
We are monitoring the situation with Cloudflare services
May 31, 07:45 UTC