The incident has been resolved. PrimeXBT trading platform and site are fully operational now.
Posted 15 days ago. Jul 02, 2019 - 15:48 UTC
Monitoring
Dear users, the issue has been addressed. PrimeXBT site and user accounts are fully accessible now. We continue to monitor the service performance. Thank you for your patience.
Posted 15 days ago. Jul 02, 2019 - 14:38 UTC
Identified
We currently observe issues with accessibility to PrimeXBT site and user accounts, due to service disruption of one of world-wide service providers. Our team is working to resolve the issue and restore access to the platform. All client's funds are safe. We will update the status as soon as the issue is permanently resolved.
Posted 15 days ago. Jul 02, 2019 - 14:07 UTC
This incident affected: Prime XBT Trading Platform (Trading, Deposits and Withdrawals, Client Account Info) and Main Site.