Trade service disruption

Incident Report for PrimeXBT Trading Platform

Resolved

This incident has been resolved.
Posted Jun 28, 2021 - 17:15 UTC

Monitoring

We have implemented the fix. The Trade terminal and the platform are fully online and functional now.
We are monitoring the platform to ensure its optimal performance
Posted Jun 28, 2021 - 16:40 UTC

Update

Please use the mobile app to manage positions on a Margin or Covesting Strategy account, while we continue investigating the issue.
Posted Jun 28, 2021 - 16:12 UTC

Investigating

We observe issues with the accessibility of the Trade terminal. The Trade terminal may not load and re-load periodically without completing the loading.

Our team is working to identify the issue and fix it as soon as possible
Posted Jun 28, 2021 - 16:09 UTC
This incident affected: Web Trading Platform (CFD trading platform, Copy-trading module).