We have finished verification of the updated components and confirmed optimal system performance after the update. The platform is fully operational now.
Posted Oct 15, 2022 - 17:00 UTC
The issue with the price quotes feed has been resolved. The platform is operational now.
We continue monitoring and verifying the updated components to confirm optimal system performance.
Posted Oct 15, 2022 - 16:09 UTC
We are currently observing an issue with price quotes from one of our liquidity providers. The price quotes are being received with significant delays.
Because of the issue, users may experience order execution delays or rejections due to missing quotes.
We are aware of the issue and are currently working with our liquidity provider to restore the price feed as soon as possible. We are looking into it as a priority and should fix it in the nearest time
Posted Oct 15, 2022 - 16:07 UTC
The scheduled maintenance has been completed. The platform is operational now.
We are currently verifying the updated components to confirm optimal system performance.
Posted Oct 15, 2022 - 15:50 UTC
We have extended maintenance by another hour to complete all necessary procedures. The maintenance is now expected to be finished by 16:00 UTC. We will provide updates as necessary
Posted Oct 15, 2022 - 15:01 UTC
Scheduled maintenance has been extended by an additional hour to complete the final data integrity checks. We expect it to be finished by 15:00 UTC. We will provide updates as necessary
Posted Oct 15, 2022 - 14:08 UTC
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Oct 15, 2022 - 07:01 UTC
Dear PrimeXBT users,
The trading platform will undergo a scheduled maintenance on Saturday, October 15th, 2022. The maintenance will start at 07:00 UTC and will take up to 7 hours.
During the maintenance period PrimeXBT users will not be able to log into their accounts.
Open positions on margin Trading, Copy-trading Strategy, and Contest accounts may be liquidated if the margin requirements are not met throughout the maintenance. Pending orders may be executed in case the asset's price reaches the order’s limit or stop price during the maintenance or upon its completion.
Incoming deposits sent during the maintenance will be accepted and available in the account once the maintenance is finished.
Withdrawals requested before the maintenance may be delayed if the maintenance is not finished by 14:00, in which case they will be released after the maintenance.
Please take this into account when planning your trading at PrimeXBT.
Stay updated on platform status via https://status.primexbt.com/ prior to and throughout the maintenance. Subscribe your email to the status page to receive a notification upon maintenance completion.
Posted Oct 14, 2022 - 07:50 UTC
This scheduled maintenance affected: Web Trading Platform (Global Markets trading platform, Copy-trading module, In-wallet Currency Exchange) and Mobile app for margin trading, Deposits and Withdrawals.