The platform performance issues have been successfully addressed and fixed. The platform is fully operational now.
In-wallet Currency Exchange service remains under maintenance until further notice. We are working on bringing it online as soon as possible.
Posted Jun 11, 2022 - 22:41 UTC
Update
We have fixed the issue with internal transfers between account Wallets and Margin accounts.
We continue working on fixing the rest of the issues with the platform performance
Posted Jun 10, 2022 - 17:43 UTC
Update
We are continuing to work on a fix for this issue.
Posted Jun 10, 2022 - 02:41 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 10, 2022 - 02:40 UTC
Investigating
We observe performance issues with the PrimeXBT platform:
- Internal transfers between account Wallets and Margin accounts may be delayed.
- In-wallet Exchange service may be unavailable temporarily. If you received an error trying to exchange cryptocurrencies with the service, we recommend repeating an attempt in a few minutes.
- Users may be unable to claim a reward for completing qualifying tasks. All users will be able to claim earned rewards once the issue is resolved.
Our team is working on restoring the performance of the platform as soon as possible. All client funds are safe and unaffected.
We will update the status as soon as the issue is permanently resolved.
Posted Jun 09, 2022 - 23:03 UTC
This incident affected: Web Trading Platform (CFD trading platform, Copy-trading module, In-wallet Currency Exchange) and Deposits and Withdrawals.